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Medicines Line

From 1 July 2010, the NPS consumer information service, Medicines Line, will be delivered in collaboration with the National Healthcare Call Centre Network service, healthdirect Australia. It will have a new phone number: 1300 MEDICINE (1300 633 424).

Healthdirect Australia is staffed by registered nurses, and Medicines Line will operate Monday to Friday, 9am - 5pm AEST. Under the new model:

  • Medicines related calls are answered by a healthdirect Australia nurse in the first instance and triaged on the basis of clear protocols as required
  • Complex calls which fall outside the scope of national nursing standards will be referred to either the caller's doctor, community pharmacist, another health professional or to NPS
  • NPS will operate an in-house pharmacist service with capacity to answer up to 10,000 calls per year.

Calls will be referred to NPS from healthdirect Australia.

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